Core vs Always On
Which plan fits you?
Both cover the day-to-day fundamentals. The difference is how much cover you need.
| Core$180 /seat/month | Always On$250 /seat/month | |
|---|---|---|
| Helpdesk hours | Business hours (Mon–Fri, 8am–6pm AEST) | 24/7/365 |
| Contracted SLAs | 4hr critical (business hours) | 1hr critical / 4hr medium / 8hr low, round the clock |
| Monitoring & alerting | Endpoint protection & patching | 24/7 monitoring & alerting |
| Engineer dispatch | Standard | Priority |
| Strategy & reviews | Monthly health reports | Quarterly strategy reviews |
| Dedicated technical account manager | — | |
| Microsoft 365 & Google Workspace management | ||
| Email security & spam filtering | ||
| Staff onboarding & offboarding |
Choose Core if…
- You mostly work standard business hours
- You're cloud-first, with no critical systems running after hours
- You want the fundamentals handled without fuss
Choose Always On if…
- You operate outside business hours, or across time zones
- Downtime costs you real money
- You want contracted round-the-clock SLAs and a dedicated point of contact
Picked one? Let’s get you started.
Book a 15-minute kickoff — no obligation. We’ll confirm the right plan for you and map out onboarding.
Not sure we’re even your people?
Take the 2-minute fit check and we’ll tell you straight.